England, Southern Scotland and Wales
The shipping prices quoted do not include bulk rice orders. Each parcel should contain no more than 10 kilos of rice for the door to door delivery services. We can ship bulk rice (20 kilo sacks) and will quote separately for delivery.
We do not ship with our express delivery service on Friday, Saturday or Sunday, due to the fact that couriers don’t work weekends.
If you choose delivery to a newsagents shop near to you, it is your responsibility to collect your parcel from that local shop. You will be sent 2 text messages to your cell-phone advising you when your parcel has arrived. It is therefore important that the contact number you provide us with is current and working. If you do not collect your parcel within 10 day from when it arrives the courier will return the parcel to us and charge us. This charge will be deducted from order along with any spoiled items.
If express delivery is chosen somebody must be home to receive the parcel or clear instructions fastened on the door giving the courier alternative instructions such as “ leave by back door” or “give to next door neighbour” or similar.
Scottish Highlands and Islands, N.Ireland Isle of Man, Isle of White and Channel Isles.
If you live in a remote location, courier rates may cost slightly more to the costs quoted for the mainland. We will always try to find the most cost-effective and efficient method of getting your groceries to you. Please call prior to ordering so that we can inform you of that cost,. An administration fee will be charged if one of the standard methods is chosen for these areas.
Europe. Please email or phone for a quote!!
We use a combination of space-age and traditional insulation methods and fast courier time to try to make sure that your frozen food reaches you in good condition. However we recommend that you follow UK government guide lines with regard to frozen food that has thawed.
Please be sensible if you are going to put it back in your freezer. We value your custom and hope to continue with your business.